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Harnessing SMS & Email Marketing Automation to Boost Pet Business Engagement

1. Build Your Subscriber List

  • Website Opt-In Forms: Capture emails and phone numbers with minimal fields.
  • Loyalty Program Sign-Ups: Collect contact info during enrollment in rewards program.

2. Send Personalized Promotions

  • Targeted Email Campaigns: Offer exclusive discounts based on past purchases (e.g., grooming, food).
  • SMS Alerts: Promote flash sales or last-minute openings for grooming and boarding.

3. Automate Appointment Reminders

  • SMS Reminders: Reduce no-shows by sending automated texts 24 hours before appointments.
  • Email Confirmations: Include booking details and cancellation links to improve customer experience.

4. Track & Optimize Campaigns

  • Key Metrics: Monitor open rates, click-through rates, and conversion rates in Franpos analytics.
  • A/B Testing: Experiment with subject lines, message timing, and call-to-action phrasing.

5. Integrate with Franpos POS

  • POS Prompts: Automatically prompt staff to invite customers to join SMS/email lists at checkout.
  • Data Sync: Sync marketing lists with POS data to segment by service type and spending behavior.
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