Privacy Policy

This privacy policy (“Policy”) describes how Franpos, Inc. and its related companies (“Company”) collect, use and share personal information of consumer users of this website, www.franpos.com (the “Site”). This Policy also applies to any of our other websites that post this Policy. This Policy does not apply to websites that post different statements.

WHAT WE COLLECT

We get information about you in a range of ways.

1. Information You Give Us. We collect your name, postal address, email address, phone number, username, password as well as other information you directly give us on our Site.
2. Information We Get From Others. We may get information about you from other sources. We may add this to information we get from this Site.
3. Information Automatically Collected. We automatically log information about you and your computer. For example, when visiting our Site, we log your computer operating system type, browser type, browser language, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site.
4. Cookies. We may log information using "cookies." Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs.

USE OF PERSONAL INFORMATION

We use your personal information as follows:

1. We use your personal information to operate, maintain, and improve our sites, products, and services.
2. We use your personal information to process and deliver contest entries and rewards.
3. We use your personal information to respond to comments and questions and provide customer service.
4. We use your personal information to send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
5. We use your personal information to communicate about promotions, upcoming events, and other news about products and services offered by us and our selected partners.
6. We use your personal information to link or combine user information with other personal information.
7. We use your personal information to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
8. We use your personal information to provide and deliver products and services customers request.

SHARING OF PERSONAL INFORMATION

We may share personal information as follows:

1. We may share personal information with your consent. For example, you may let us share personal information with others for their own marketing uses. Those uses will be subject to their privacy policies.
2. We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
3. We may share personal information for legal, protection, and safety purposes.
   • We may share information to comply with laws.
   • We may share information to respond to lawful requests and legal processes.
   • We may share information to protect the rights and property of Franpos, Inc., our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.
   • We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
4. We may share information with those who need it to do work for us.
5. We may also share aggregated and/or anonymized data with others for their own uses.

INFORMATION CHOICES AND CHANGES

Our marketing emails tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you.

You may send requests about personal information to our Contact Information below. You can request to change contact choices, opt-out of our sharing with others, and update your personal information.

You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you.

PROTECTION OF GOOGLE USER DATA

We implement robust, industry-standard security measures to protect personal data, including information obtained via Google OAuth. These measures include:

1. Encryption in transit using HTTPS (TLS).
2. Encryption at rest for stored data.
3. Access controls based on role and principle of least privilege.
4. Regular audits, monitoring, and review of access to data.
5. Secure authentication and session management practices.

These controls are designed to protect the confidentiality, integrity, and availability of your data.

USE OF GOOGLE USER DATA

If you choose to connect your Franpos account with your Google account, we may access certain Google user data as authorized by you via the OAuth consent screen. This may include information such as your name, email address, and access to your Google Merchant Center account.

We use this information exclusively for the purpose of:

1. Syncing product data from your Franpos account to your linked Google Merchant Center account.
2. Managing and updating product listings to reflect your catalog within Google Merchant Center.

We do not use Google user data for any purpose other than those explicitly authorized by you. We do not share this data with third parties, and we do not use it for advertising or analytics. Our use of Google user data strictly adheres to Google’s Limited Use requirements and is governed by the scopes you approve during the authorization process.

RETENTION AND DELETION OF GOOGLE USER DATA

We retain Google user data only as long as necessary to provide the requested services or comply with applicable legal requirements.

Users can request deletion of their Google user data at any time by contacting us at support@franpos.com. Upon verifying your request, we will promptly remove the data unless retention is required for legal or operational purposes.

We do not use Google user data for any purpose other than those explicitly authorized by the user.

SOCIAL MEDIA ACCOUNTS YOU CONNECT (FACEBOOK, INSTAGRAM, GOOGLE BUSINESS PROFILE AND LINKEDIN)

Franpos customers can connect their own business accounts to the Social tools in Pulse: a Facebook Page, the Instagram professional account linked to it, a Google Business Profile, and a LinkedIn company Page. You choose which accounts to connect and can disconnect any of them at any time. We only act on accounts that you connect. We do not post to, or read from, any account for our own purposes.

WHAT WE ACCESS FROM THOSE ACCOUNTS

With your permission, through each network’s own sign-in screen, we may access:

1. Account details: the name and identifier of your Page, Instagram account, Business Profile or LinkedIn Page, and your name and identifier on the network.
2. Your posts: the posts and photos you ask us to publish or schedule, so that we can publish them.
3. Comments and reviews: comments on your Facebook and Instagram posts, Facebook recommendations, and Google reviews.
4. Messages: direct messages sent to your Facebook Page (Messenger) and your Instagram account.

For LinkedIn we use only the permission to publish posts to your Page and to list the Pages you administer. We do not read comments or messages from LinkedIn.

HOW WE USE THAT INFORMATION

We use it only to provide the Social tools you asked for:

1. Publishing and scheduling the posts you create, to the accounts you choose.
2. Showing your comments, reviews and messages in one inbox, and letting you reply.
3. Suggesting a reply. If you use the AI reply feature, the text of the comment, review or message you are replying to is sent to an AI service so that it can draft a reply for you. A draft is never sent on its own: a person on your team must approve it, or edit it, before it is posted.

We do not sell this information, and we do not use it for advertising or to build profiles of the people who write to you. We do not share it with third parties except the service providers that process it for us, including hosting and AI providers, and as described under “Sharing of personal information” above.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Our use of information received from Meta and LinkedIn is limited to the purposes described in this section.

HOW WE PROTECT IT

The access tokens that let us act on your accounts are encrypted before they are stored, are never shown in the app, and are used only by the part of our system that publishes and replies for you. Data is encrypted in transit using HTTPS (TLS). Access is limited by role.

DISCONNECTING AND DELETING YOUR SOCIAL DATA

You can disconnect an account at any time in Pulse under Marketing, Social. When you disconnect, we revoke our access with the network where it allows us to, and we erase the stored access tokens.

If you remove Franpos from your Facebook or Instagram settings, or ask Facebook to delete the data we hold about you, Meta notifies us and we erase your stored conversations, messages and access tokens. You can also ask us to delete the social data we hold for you at any time by emailing support@franpos.com. We will confirm the request with you and then delete it, unless we are required to keep something by law.

PEOPLE WHO WRITE TO OUR CUSTOMERS

If you commented on, reviewed, or sent a message to a business that uses Franpos, that business is the one responsible for your information, and we process it on its behalf. To ask for your information to be deleted, contact the business first, or email us at support@franpos.com.

CONTACT INFORMATION

We welcome your comments or questions about this privacy policy. You may also contact us at:

Franpos, Inc.
Telephone: (408) 898-3217
Email: info@franpos.com

CHANGES TO THIS PRIVACY POLICY

We may change this privacy policy. If we make any changes, we will change the Last Updated date above.