Customers, rebuilt around AI

Businesses are switching to Franpos. Their customers feel it.

Every customer, every conversation, every call and every visit, in one place. Franpos answers texts and web chat with AI, recaps your calls, remembers every purchase, and keeps your list clean. Real feedback from retail, beauty, food and pet care owners is below.

Book a demoSee the platform
One profile for every visitAI replies by text and web chatA business phone with callbacks
Messages with the AI replies switch turned on and the monthly count
5,000+businesses on Franpos
4industries, one platform
100+reports & dashboards

Know every customer by name, and have an intelligence that never forgets one.

Know every customer, every visit

A profile that follows the customer across the register, the calendar, the phone and the inbox.

Customers

One profile. The whole story.

Search by name, email or phone, and open everything they have bought, booked and are waiting for.

  • Tickets and packages: every sale, every item with Buy again, and prepaid packages
  • Appointments, notes, special orders, subscriptions and memberships on the profile
  • Customer groups for tax exemption, standing discounts, wholesale or Pay Later
  • Gift cards, store credit and loyalty points, with balances on the profile
Messages

An inbox for text and web chat

Conversations with customers on the left, the full thread on the right.

  • Text and web chat in one place, with Team chat for talking with your coworkers
  • AI replies answer hours and closures, and book appointments once the customer confirms
  • Your team can step in any time; the AI stays out for 12 hours
  • Customers can move or cancel an upcoming appointment by text under your cancellation rule
Messages with the AI replies switch turned on and the monthly count

A real Franpos screen, from a demo store with sample data.

Franpos Voice

A business phone that knows your customers

Calls, voicemail and callbacks with customer names, in the same place you run the store.

  • Callbacks lists everyone whose missed call or voicemail has not been returned
  • A Missed call card lets you book them or open the customer
  • Phone AI plans add AI recaps with action items and Missed-call text-back
  • Block a nuisance caller
The Phone dashboard: calls, answered, missed, outbound and voicemails for today

A real Franpos screen, from a demo store with sample data.

A clean list

Duplicates, merged

One customer entered twice becomes one, with everything moved over.

  • Merge up to five at once; appointments, notes, pets, points, credit and tickets move to the kept customer
  • Auto-merge runs daily, matching by email or cell phone, with a preview before it runs
  • Suggestions to review, and a merge log you can undo from
Intake forms and waiversListen360 surveysCustomer reviews add-onReferral programPay Later and house accounts
02 · The assistant for your customers

Your best employee never sleeps.

It answers, recaps and writes, so your people can do what only people can do.

AI replies

Answers texts and web chat in the language the customer writes in, and hands anything it cannot do to your team.

Phone AI

Recaps every call and voicemail, with action items.

Write with AI

Turns a few words into a campaign worth sending.

Ask Pulse

Finds any customer, product, order, report or setting in one box.

Customer stories: businesses are switching to Franpos.

★★★★★
“We were running four systems. Franpos replaced all of them. I close out in five minutes, not an hour.”
Maria R.Full-service pet shop & grooming · Tampa, FL
★★★★★
“Switching to Franpos took our checkout from three registers to one clean system — inventory finally matches what's on the floor.”
Tom H.Home goods retailer · Columbus, OH
★★★★★
“Online booking with deposits cut our no-shows in half. My chairs stay full without the phone tag.”
Carlos D.Salon owner · Miami, FL
★★★★★
“Order tickets hit the kitchen the second they're placed. Our line moves so much faster at lunch rush.”
Marcus B.Quick-service restaurant · Denver, CO

Frequently asked questions about customers on Franpos

Where do I see everything a customer has bought?
Open the customer and go to Tickets and packages: tickets, items with Buy again, and prepaid packages.
Can Pulse answer my customers' texts and web chats?
Yes, with AI replies. It answers questions such as opening hours, and for pet care it can book appointments. Your team can step in any time.
How do I clean up duplicate customers?
Select customers and choose Merge, or turn on daily Auto-merge in Settings under Customer, Duplicate customers.
Can I ask customers for reviews?
Yes. The Customer reviews add-on asks customers to rate their visit and sends happy customers on to a public review site.
What does it cost?
Every business is different, so we quote per location. Book a demo and we will walk you through it.

Keep exploring

PricingQuoted per location, with only the pieces you use.Customer profiles and CRMA customer database built into the register, not bolted on.Growth marketingEmail, text and loyalty powered by your own sales data.The new FranposWhat is new for current customers and how the upgrade works.
See every Franpos feature →

Every customer, remembered.

Book a demo and see your own customer list come alive.

Book a demoSee growth marketing

Trusted by thousands of businesses, including

Woof Gang BakeryTraegerRunzaMenchie'sEarthWise PetMud BayPet PlanetDog KrazyPro Image SportsPet WantsBest West Pet FoodsBrothers Country SupplySam's Cats & DogsMagoo's Pet OutletWoof MeowDogPerfectPACGatewayShubhSumUpWoof Gang BakeryTraegerRunzaMenchie'sEarthWise PetMud BayPet PlanetDog KrazyPro Image SportsPet WantsBest West Pet FoodsBrothers Country SupplySam's Cats & DogsMagoo's Pet OutletWoof MeowDogPerfectPACGatewayShubhSumUp