Retention, rebuilt around AI

Give them a reason to come back. Gift cards, store credit and points.

Imagine a gift card sold at the counter and spent anywhere you have a register, change kept as store credit instead of coins, and points that quietly turn one visit into ten. Franpos is gift card and loyalty program software that lives inside your point of sale, so every balance is one tap away.

Book a demo See memberships

Gift cards sold and spent at the registerPoints that follow your rulesOne balance log per customer

The Register cart panel with an In-store order, Add customer and a Charge button

5,000+businesses on Franpos

4industries, one platform

100+reports & dashboards

Three ways to hold value with you, one ticket to spend them on, and an assistant that keeps the books.

Gift cards that travel

A gift card is a card with a code that someone buys and later spends. Store credit is money owed to one customer. Both are dollars, and both live at the register.

Gift cards

Sell it, spend it, cash it out

Gift cards are sold as an item, like anything else on the shelf.

Scan, swipe or type the card code, or turn on Auto-generate gift card code
At payment, enter the code and see the balance; if the sale is bigger, take the rest with another payment type
Check a balance from the ticket options without ringing a sale
Gift card cash out hands the leftover back, and a reload asks you to confirm first
Customers can look up their own balance on your website when you turn on Show gift card balance page

Store credit

Change they choose to keep

When a customer pays cash and is owed change, they can keep it as credit on their profile.

Add to store credit appears at payment when you allow it for the Store credit payment type
Store credit shows on the customer's overview, and Store credit held totals it across customers
Balance log keeps Loyalty, Store credit and Gift card views of every time a balance moved
Open the Gift Card item to see Outstanding balance and Cards issued by period

Loyalty that earns its keep

Turn on a loyalty program, choose how points are earned and spent, and attach a customer to the ticket. That is the whole routine.

Points

Points on your terms

You decide what earns points, what they are worth and when they double.

Redemption type: Payment tender, Discount or Point-based discount
Earn by an Exchange rate or Reward points for every dollar, plus a Signup reward
Choose whether Include all product sales and Include all service sales count
Point multiplier time frames for double-points days
Minimum and Maximum redeemable amount, and Deduct points on refund

Across stores

One program for the whole chain

Brands can run one loyalty program, with balances that follow the customer between locations.

Standardize loyalty across all locations makes one program with shared balances
Expire unused rewards and Rewards expire after (months) set how long points last
Dashboard loyalty cards: points awarded and redeemed, Redemption rate, Points banked, Points owed and Top loyalty customers
Expiring in 30 days comes with Send a reminder campaign for the customers about to lose points
Already on Astro Loyalty? Connect it from Integrations and sync your products

03 · Where customers meet it

Every channel, one balance

At the register

Attach a customer with Add customer and they earn points on the sale.

On your website

A Loyalty signup widget lets customers join, and a gift card balance page lets them check a card.

On the customer profile

Loyalty, store credit and gift card balances sit with the person, with a full Balance log.

In your reports

See Sold this period, Redeemed this period and Outstanding balance for gift cards.

Gift cards and loyalty, answered

What is the difference between a gift card, store credit and loyalty points?

A gift card has a code that someone buys and later spends. Store credit is money owed to one customer, such as change they chose to keep. Loyalty points are rewards a customer earns on purchases and spends later. Gift cards and store credit are dollars; points follow the rate you set.

Why is my customer not earning points?

A customer has to be attached to the ticket, the loyalty program must be enabled, the sale type has to count (product or service sales), and the earning rate must be above zero.

Can a gift card pay for part of a sale?

Yes. If the sale is bigger than the balance, Franpos tells you the card only covers part of it and you take the rest with another payment type.

Can customers check their own gift card balance?

Yes, on your website when you turn on Show gift card balance page. Staff can always use Gift card balance from the ticket options.

How do I see how much gift card money is still out there?

Open the Gift Card item in Catalog. Its overview shows Outstanding balance and Cards issued by period, and the Items overview shows Sold this period and Redeemed this period.

Do points expire, and what happens on a refund?

Deduct points on refund returns the points a refunded sale earned. On a multi-location account, standardizing loyalty lets you turn on expiry and set how many months rewards last; with expiry off, rewards never expire.

What does it cost?

Every business is different, so we quote per location. Book a demo and we will walk you through it.

Turn a sale into a relationship.

Book a demo and see a gift card sold, spent and tracked in one ticket.

Book a demo See customer profiles