Almost-sales, rebuilt around AI

Never lose the sale that said, I'll be back.

Imagine a customer who cannot pay for it all today. You set the items aside, they pay over time, and the stock stays theirs. Franpos turns the almost-sale into a sale.

Book a demo See the register

Keep items in store until they are paidPayments held as deposits until pickupHeld tickets and special orders alongside

5,000+businesses on Franpos

4industries, one platform

100+reports & dashboards

Layaway, held tickets and special orders, with an assistant that remembers what was promised.

Layaway, done properly

Layaway keeps items in store for a customer who pays over time and collects them once paid in full.

Keep items in store

Set it aside, take a deposit

From the Register's Options menu, choose Keep items in store.

You need a real customer and products; services, gift cards, memberships and kits cannot be kept
Choose a keep-until date and an optional first payment
An item with options, such as a size or a color, is kept as the combination picked
The register warns, but never blocks, when a sale takes items a layaway holds

Payments

Pay over time, finish at pickup

Layaways lists the store's open layaways, with an Open and All switch.

Open one on the Register to change it, take a payment, or charge the rest
Take a payment by card or at the Register, and set a payment plan
Cancel with a choice to refund or keep payments, asked every time
Paid in full by payments alone? Hand over on the Register closes it
Until completed, its payments count as deposits, and nothing is sold and no stock moves until the pickup sale

Stock

Reserved, so it is still there

Open layaways' lines are reserved stock.

The storefront cart, order-request accept and the website sold-out badge all subtract reserved units
Any cashier may create, change, take payments on and cancel a layaway
Money lines take no tip prompt and earn no loyalty points; the sale earns on its goods once, at pickup

Held tickets, keeping the line moving

Not every almost-sale needs a layaway. Sometimes the customer just has to step away for a minute.

Held tickets

Park a sale, keep the line moving

Hold saves the ticket and clears the cart for the next customer.

The On hold tab lists held tickets, with the days left on each
Resume brings one back; a held ticket on another register shows an Other register tag
Held tickets are saved online, so every register in the location can list and resume them

03 · Special orders

Things they ask you to order in

A special order is something a customer asks you to get for them.

New special order

Start one from the Special orders page, or from the customer's own profile.

Order from vendor

Move it along with Order from vendor, then Notify customer when it arrives.

Deposit or charge

Open an order to take a deposit, charge it, or notify the customer.

Close or cancel

Finish with Close order, or Cancel order if it will not happen.

Layaway, answered

What is layaway?

Layaway lets a customer pay over time while you keep their items aside. On the Register, choose Keep items in store from Options. You need a real customer and products, and you choose a keep-until date and an optional first payment.

Does the stock stay reserved?

Yes. The lines of open layaways are reserved stock, and the storefront cart, order-request accept and the website sold-out badge all subtract them.

Can I put a service or gift card on layaway?

No. A layaway needs products, and services, gift cards, memberships and kits cannot be kept.

What happens when it is paid off?

A layaway paid in full by payments alone is closed with Hand over on the Register. One taken to the Register for the final charge becomes a sale at pickup.

How is layaway different from holding a ticket?

Holding a ticket parks an unpaid sale for a short while. Layaway keeps items aside for a named customer who pays over time, with payments recorded as deposits.

What does it cost?

Every business is different, so we quote per location. Book a demo and we will walk you through it.

The sale that said I'll be back, back.

Book a demo and set aside a layaway in a minute.

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