AI replies, inside Franpos Messages

Your best employee never sleeps.

A customer texts at 10 pm asking if you are open on Sunday. Before, it waited until morning. Now AI replies answers from your own opening hours and closures, offers only times that are really open, and hands anything tricky to your team. It works on texts and on your website chat, from the same inbox your team already uses.

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Texts and website chatAnswers from your own hours and closuresYour team can step in any time

Messages with the AI replies switch turned on and the monthly count

Answers while you sleep

AI replies lives in the Messages inbox, so every conversation, human or AI, is in one place.

What it does

Answers. Books. Hands over.

It only says what it can stand behind, and everything it says is labeled.

It answers from your opening hours, closures and online services, and only offers times that are really open
For businesses that book appointments, it books after the customer confirms the service, pet, person and time, and the usual confirmation text follows
Anything it cannot answer, it passes to your team, and you get a notification
Its messages show AI reply in the conversation, so nobody is ever confused about who said what

Your team stays in charge

Step in any time. It steps back.

AI replies works with your team, not around them.

When someone on your team replies in a conversation, the AI stays out of it for 12 hours
In the inbox, Suggest a reply and Suggest replies with AI draft an answer for you to edit; you always review it before sending
Quick replies insert saved messages, and Create customer links a new number to a customer profile
A customer who replies STOP is unsubscribed

Every channel, one inbox

Texts, website chat and your team's own chat, without five different apps.

Messages

Text, web chat and team chat

Each conversation shows a small tag for its channel, such as Text or Web chat.

Website chat widget: copy the embed code and visitors on your website can start a chat
Your sending number, its status and what it is used for are listed on the Phone number and 10DLC page
Pin, archive and merge conversations to keep the inbox tidy, and search by person or number
Team chat is for talking with coworkers, with direct messages and groups; customers never see it
Callers you miss can get a text with your booking link, and AI replies answers when they write back

03 · Trust, built in

AI you can explain to a customer

The rules AI replies follows.

It says AI reply

Every AI message is labeled in the conversation.

12 hours of quiet

A human reply keeps the AI out of that conversation for 12 hours.

A handover, not a dead end

What it cannot answer goes to your team with a notification.

Only real times

It offers only times that are really open.

AI replies for texts and web chat, answered

What are AI auto-replies for texts and web chat?

AI replies answers customer texts and website chat messages for you. It answers from your opening hours, closures and online services, and passes anything it cannot answer to your team.

Can the AI book appointments?

Yes, for businesses that take appointments. It books after the customer confirms the service, pet, person and time, and the usual confirmation text follows.

What happens when my team replies?

The AI stays out of that conversation for 12 hours, so customers never get two voices at once.

How do customers know it is an AI?

Its messages show AI reply in the conversation.

Can I turn it on for my store?

AI replies is a switch on its own settings page in Messages, and only someone who can manage billing can turn it on or off. If you are not sure it is on for your store, ask us.

What does it cost?

Every business is different, so we quote per location. Book a demo and we will walk you through it.

Never miss a customer again.

Book a demo and send your store a text at midnight.

Book a demo See the business phone