The welcome tour

Open it for the first time. It teaches itself.

A short tour opens the first time someone signs in: about two minutes, built for their kind of business and shaped by what they are allowed to use. Then Help, guided lessons and Ask Pulse are always one tap away.

Book a demoMeet Ask Pulse
About two minutesReplay any time from HelpNever over a sale or a live call

A tour that knows who is watching

Every slide is built only when the page behind it exists for that person.

The first run

Welcome, store by store

The tour opens once for each account, and only when everything is ready.

  • Starts with a welcome to your store, then Dashboard and Command Center: know what to do today
  • Pet businesses see Booking and Stock operations; retail and food see the Kiosk (when the add-on is theirs to open) and Stock operations
  • Reports, a catalog slide, Campaigns, Website and social, Brand kit, Ask Pulse and AI helpers follow
  • A final Where to start slide gives a short checklist for the first day
  • A slide that would show a feature someone cannot use is dropped, not shown with a dead button
Good manners

It waits its turn

A tour that interrupts a sale is worse than no tour.

  • Never over a sale, a live call, an open dialog, or before the first sync
  • Never twice in one session
  • Close, Finish or Skip for now are all fine; Don't show this again stops it for good
  • Remind me in 7 days brings it back later
  • Reopen it from Help, then Welcome tour, then Watch again

Then learning keeps going

The tour is the first minute. Help is the rest of the year.

Help

Answers that open the right screen

Help is in the account menu, and its articles are the same ones Ask Pulse answers from.

  • Search help as you type, or browse by area with the number of articles in each
  • Where to go lists each place involved, and Open this screen takes you straight there
  • Ask Pulse about this hands the article to Ask Pulse with the question started
  • Was this helpful? on every article and answer tells the Franpos team what to improve
Search or ask Pulse: one box that searches customers, products, orders, pages, reports and settings

A real Franpos screen, from a demo store with sample data.

Guided lessons

Lessons that run on the real screens

Where guided training is turned on, Help has an Articles tab and a Training tab.

  • Show me opens the screen a lesson step is about
  • Paths for the cashier, the manager, inventory and finance, with lessons such as Ring up a sale, Clock in and out, Build and publish the schedule and Create and send a purchase order
  • Lessons that change real money or stock, like a refund, are read through, then marked as practiced
  • Finish every lesson on a path to earn its badge
  • Managers open Team progress, tick who needs a nudge and send a reminder, and each person gets a notice in their own bell
03 · Day one

Three first steps, and the platform starts working for you

The tour ends with a short checklist, shaped by what you can open.

1

Look at your Dashboard

See today in one page, in about a minute.

2

Ask Pulse one question

Type a question in the top bar, such as how to add a tax.

3

Send your first campaign

Write it, choose who gets it and send.

04 · Where it leads

Every slide is a page of its own

Command Center

A ranked to-do list with the reasoning one tap away.

Ask Pulse

One box to search customers, products, orders and settings.

Brand kit

Set your brand once and every page, email and post follows.

Email and text campaigns

Fill the calendar with one campaign.

Questions about the welcome tour

How long is the tour?
About two minutes. It opens with a welcome and ends with a short checklist for your first steps.
Can I watch it again?
Yes. Open Help, choose Welcome tour and then Watch again.
Will it interrupt my team in the middle of a sale?
No. It never opens over a sale, a live call or an open dialog, or before the first sync, and never twice in one session.
Does everyone see the same tour?
No. The slides depend on your kind of business and on what each person is allowed to open.
How does my team learn the details?
Help has searchable articles, and where training is turned on, guided lessons that run on the real screens with Show me. Managers can see Team progress and send reminders.
What does it cost?
Every business is different, so we quote per location. Book a demo and we will walk you through it.

Keep exploring

Ask PulseAsk how to do anything and open the screen from the answer.Visual guidesLearn Franpos in pictures, one task at a time.Employees and permissionsRoles and access, so each person sees only what they should.Register guideRing up a sale in five steps.
See every Franpos feature →

Hire a new cashier. Let the app train them.

Book a demo and we will show you the tour and the guided lessons.

Book a demoCommand Center

Trusted by thousands of businesses, including

Woof Gang BakeryTraegerRunzaMenchie'sEarthWise PetMud BayPet PlanetDog KrazyPro Image SportsPet WantsBest West Pet FoodsBrothers Country SupplySam's Cats & DogsMagoo's Pet OutletWoof MeowDogPerfectPACGatewayShubhSumUpWoof Gang BakeryTraegerRunzaMenchie'sEarthWise PetMud BayPet PlanetDog KrazyPro Image SportsPet WantsBest West Pet FoodsBrothers Country SupplySam's Cats & DogsMagoo's Pet OutletWoof MeowDogPerfectPACGatewayShubhSumUp